Monday, August 16, 2010

7%

I went to a class at Mt. Hood Community College this past week. One of the topics of the class was on communication. Here is an interesting fact: 55% of the communication we do is with body language, 38% with tone of voice, and just 7% with the words we say.  So the old adage “it is not what you say, but how you say it” is so true.  So here in the newspaper I only get to use printed words. Does that mean only 7% of you ever hear what I say? Well, we will find out. As I wrote last week we are celebrating several recent awards from Ford Motor Company with a “Customer Appreciation Luncheon” on Friday, August 20th (didn’t seem right to do it on the 13th) from 11:30 a.m. to 1:30 p.m. While we want to express our appreciation to all of our customers, we really want to meet as many of you as possible.  And at 12:30 p.m. Employees from Ford Motor Company will officially present us with Ford Motor Company’s President’s Award!  Then we will have a conversation where we can use 100% of our communication skills to make
you feel welcome. Annette and Laurie are going to be putting a great lunch together! Cher has some
prizes for everyone! Bob & Preston have a smile for each of you!  And I can’t wait to meet more
than 7% of you!! See you on Friday for Lunch!!